Turn Around Time is 15 weeks.
Turn around times are subject to change.
Welcome to Ella's LeadTM!
We are makers of high quality dog leashes AND leather dog collars that are designed to last a lifetime.
Our current turn around time is 15 weeks and are subject to change.
Any and all repairs may be subject to turn around time right now due to Covid-19.
Repairs on secondhand collars are being asked to be held onto until we get caught up, and are also subject to a fee.
ALL repairs require you to contact us first before returning to us for repair, please see our guarantee and terms. Thank you!
***There is currently a worldwide supply shortage that is affecting a lot of supplies for most businesses. Due to this, we are currently waiting on brass 20ss rings/rim sets for our 20ss crystals. All orders with BRASS 20ss crystals on them, from 9/3/2021, are currently delayed. We are doing our very best to locate another manufacturer, and we will not stop trying. However, right now, we cannot guarantee we will be successful in that, so if you placed an order from 9/3/2021 or after, that contains 20ss brass crystals, please contact us if you do not wish to wait the current 5/6 month wait, or if you wish to switch to silver. We will do our best to accommodate you. Thank you, and we apologize for the inconvenience.
Each consumer is responsible for determining the suitability of these products for their individual situation. Consumer accepts all responsibility by purchasing and using these products.